Hello! Customer Service?
Time to try again. You repeat all the steps, and are finally connected with "Mary" who has such a thick Mumbai accent that you cannot understand a word she says. You spell your name for her and she gets it wrong 6 times. You give her your address and she says it is incorrect, so you try to remember what address you had when you opened the account 11 years ago. She gets the pronounciation of every street name wrong. Kennedy becomes Canada. It is worse than autocorrect on your Iphone. You feel the heat rising in your face as you become flushed with annoyance.
You ask to speak to her supervisor. She disconnects you.
You call back and get a man this time. His name is "Gary" and his accent is distinctly African. You begin to tell him your story and he keeps saying "Hello, this is Gary. Thank you for calling Company Name." and it dawns on you that he cannot hear you, so you hang up.
You call back and this time you never get connected to customer service at all. You give up because you are so frustrated you are sputtering. You think you might try email and go onto the company web site to find out the contact information. You search high and low, and it takes a half hour before you find it buried so deep in information you feel very accomplished.
You write the email, asking where your package is that was misdelivered.
A response comes within an hour. "Hello,
I've checked our records and see that the items was purchased from your Wish List by another Amazon.com customer; however, it was shipped to an address other than your Wish List address. This can happen for the following reasons:
- The customer wishes to present the gift to you personally at a later date.
- The customer ordered the item for themselves, and did not realize it would come off your Wish List.
Because of our account confidentiality policies, I am unable to disclose any more information at this time. I apologize for this inconvenience.
You may certainly add this item to your Wish List again if you don't receive it soon.
If you still need any assistance regarding this, you can also call our customer service department so that one of my colleague will assist you regarding this.
Here are our customer service phone numbers:
— U.S. and Canada: 1-866-216-1072 begin_of_the_skype_highlighting 1-866-216-1072 end_of_the_skype_highlighting
— International: 1-206-266-2992 begin_of_the_skype_highlighting 1-206-266-2992 end_of_the_skype_highlighting
We're available 24 hours a day, 7 days a week."
Head plant into table. You now don't think you will ever see the package you are expecting. You start searching for chocolate. You need a fix. Stumble It! JBlog Me